Refund Policy

We want you to be completely satisfied with your purchase from our ecommerce website. If you are not satisfied with your purchase, please review our refund policy below.

We accept refunds on most items within 7 days of purchase. To be eligible for a refund, the item must be in its original condition and packaging. We reserve the right to refuse any refund request that does not meet these requirements.

To request a refund, please email admin@raphagroup.com with your complete order number and the reason for the refund. We will review your request and provide instructions on how to return the item. Once we receive the returned item, we will process the refund within 7 business days.

We will issue a refund for the purchase price of the item, but we will not refund any shipping or handling fees. We reserve the right to charge a restocking fee for certain items.

You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method and purchasing shipping insurance to protect against lost or damaged items.

We do not offer exchanges at this time. If you would like a different item, please return the original item and place a new order on our website.

If you receive a defective or damaged item, please contact us within 7 days of receiving the item. Please provide complete order number and the evidence of defected or damaged of item. We will provide instructions on how to return the item and issue a refund or replacement as necessary.